The Improvement of Customer Service in Argos Essay

The progress of Customer Service in Argos - Essay ExampleArgos was founded in 1973 by Richard Tompkins. It has been part of the Home retail Group since 2000 which is the market leader in the central office and general merchandise market (Management straight off 2010). unitedly with Homebase, Argos is one of UKs leading brands, selling products byout UK as well as the Republic of Ireland (Management Today 2010).Argos was founded in 1973 by Richard Tompkins. It has been part of the Home Retail Group since 2000 which is the market leader in the home and general merchandise market (Management Today 2010). Together with Homebase, Argos is one of UKs leading brands, selling products throughout UK as well as the Republic of Ireland (Management Today 2010).Argos is a unique multi-channel retailer well-known for go customers choice, value, and convenience. Argos sells general merchandise and home products in over 750 stores all over UK and Ireland through their twice-yearly catalogue, ov er the internet, and through the telephone. Argos is currently essay to retain its viability and profitability. Operational strategies are being contemplated, including the use of internet technologies on its operations. The struggling Argos intends to do a digital makeover of its wrinkle operations. This move will replace traditional catalogue and may close or relocate at least 75 stores. Home Retail Group, the parent company, intends to down the circulation of traditional Argos catalogue, although it still believes that print marketing will still be relevant to its retail business